Returns and Refunds Policy

Japan Poster Shop takes great care when preparing every order for shipment. Posters are protected using multiple layers of paper, cardboard and bubble wrap before being packed in strong, construction-grade tubes. Orders are shipped by DHL Express, and we expect them to arrive safely and in the condition shown on our website.

We hope that you will be delighted with your purchase. In the unlikely event that there is an issue with your order, please contact us as soon as possible so that we can resolve it promptly.

Condition of Vintage Posters

All posters sold by Japan Poster Shop are original vintage items and are sold in the condition shown and described on the relevant product page. Age-related wear, restoration and other condition details disclosed in the listing form part of the condition of the poster.

Please review all photographs and condition information carefully before ordering. Additional photographs can be requested by emailing us before completing your purchase.

The description of an item as vintage or sold on an “as is” basis does not affect your legal rights where a poster is damaged in transit, materially different from its description or otherwise does not conform to your order.

14-Day Returns — Worldwide

You may return any poster within 14 days of delivery for a full refund of its purchase price. You do not need to provide a reason.

To begin a return, email japanposteruk@gmail.com within 14 days of delivery and include your order number. We will confirm the return instructions and our return address in Tokyo by email.

After notifying us, you must dispatch the poster within a further 14 days.

For change-of-mind returns, return shipping must be arranged and paid for by the customer. The poster should be returned in its original tube, using the original protective materials and packed in the same manner in which it was received.

Please use a tracked and adequately insured shipping service. You are responsible for the poster and its safe return until it reaches us, subject to any mandatory rights provided by applicable law.

Refunds

Once a valid return has been made, we will refund the full purchase price of the returned poster to the original payment method.

For customers in the European Union and the United Kingdom, where applicable law requires the original standard delivery charge to be refunded, we will refund only the delivery amount actually paid by you to Japan Poster Shop at checkout. We will not refund our underlying DHL Express cost or any amount paid by you to return the poster.

For example, if you paid USD 12.50 for the original delivery and subsequently paid USD 25 to return the poster to us, the USD 25 return shipping cost remains entirely your responsibility. Any refundable original delivery charge would be limited to the USD 12.50 paid to Japan Poster Shop.

Refunds will be processed without undue delay and no later than 14 days after we receive the returned poster or receive satisfactory evidence that it has been dispatched to us, whichever occurs first.

We may reduce the refund to reflect any loss in value caused by handling beyond what was reasonably necessary to inspect the poster. This may include new creases, pinholes, tears, surface marks, staining or damage caused by improper handling, re-rolling or repacking.

Damaged, Incorrect or Misdescribed Orders

Please contact us immediately if:

• You receive a poster different from the one ordered;
• The poster has undisclosed damage or differs materially from its description; or
• The order has been damaged during shipment.

For damage occurring during shipment, please notify us within 48 hours of delivery and provide clear photographs of:

• The exterior shipping tube and packaging;
• Any visible damage to the packaging;
• The protective materials inside the tube; and
• The damaged poster.

Reporting transit damage within 48 hours helps us submit a claim to DHL Express. This reporting request does not limit any mandatory statutory rights you may have.

Depending on the circumstances, we will offer an appropriate replacement, refund or other remedy. As many of our posters are unique original items, an identical replacement may not always be available. Where a suitable replacement cannot be provided, a refund will be issued.

Where a return is required because an item is damaged, incorrect or materially different from its description, Japan Poster Shop will arrange or reimburse reasonable return shipping where required by applicable law.

Refused and Undeliverable Shipments

Refusing to accept delivery does not, by itself, complete a cancellation or return request. Please contact us by email if you wish to cancel or return an order.

Any additional shipping, storage, customs or return-to-sender charges resulting from an unauthorised refusal of delivery may be deducted from the refund where permitted by applicable law.

Custom Frames

Frames made specifically to a customer’s measurements, specifications or other personalised requirements cannot be returned solely because the customer has changed their mind.

This exclusion does not apply where a custom frame has been supplied incorrectly, is damaged, is defective or does not conform to the agreed specifications.

European Union and United Kingdom Customers

For customers in the European Union and the United Kingdom, this policy reflects the statutory right to withdraw from qualifying distance purchases within 14 days of delivery.

Your statutory legal guarantees and other rights relating to faulty, damaged, incorrect or misdescribed goods remain unaffected. Where applicable consumer law provides rights greater than those described in this policy, those statutory rights will prevail.

For United Kingdom consumers, this policy is intended to operate consistently with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable UK consumer legislation.

For European Union consumers, this policy is intended to operate consistently with the EU Consumer Rights Directive and the applicable consumer laws implementing it in the customer’s country.

Nothing in this policy excludes or restricts any mandatory consumer rights that cannot legally be excluded or restricted.